My daughter Angela and I were both disappointed at around 08h30 on Saturday morning. I had shown a profit but missed out on a big win in the Hurricanes v Cheetahs match and she had sent yet another SMS in for the marshmallow easter egg competition and got the inevitable reply that she was not a winner but should keep trying.
The girl had clearly had enough and like her mom would have done she decided to take action. I was sitting on the couch waiting for the Chiefs game when I overheard a conversation that went something like this:
Angela: I am phoning to complain that I never win in the Golden Egg Easter promotion to which the recipient of the call asked for clarity with Angela confirming she was unhappy because she never wins anything.
The recipient then asked for confirmation that she was phoning with a complaint which Angela confirmed was indeed the case and he then replied that she would have to phone back in 2 hours when his manager arrived.
I had a chuckle listening to this nine year old dishing out some pain and as I am the one who pays for the SMS messages without ever seeing a return I was more than supportive of the call.
I never thought much more of it until a couple of hours later I decided to phone a bet in and noticed that the last call made was to a bookmaker that I had called for my original Hurricanes punt at 06h00. Piecing the events of the morning together I realized that Angela had in fact pressed redial and had laid (if you will excuse the pun) her Easter Egg competition complaint not with the manufacturers but in fact with one of my bookmakers.
I was previously amused by the call but as I went through the conversation again in my mind I was now doubled over. I could only imagine the poor guy’s confusion on realizing that the caller was about half of the age required to place a legal bet and references to the Easter Bunny must have had him thinking he was on a prank call or being seriously tested by his managers.
Angela had a good laugh when I told her and while she never phoned back this is no doubt a story I will retell for many years to come.
This article was written for the CitiGaming supplement of the Citizen Newspaper and was first published on the 4th of April 2012.